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Kid's Glasses
New Born 0-24 months
Toddlers 2-4 years
Preschooler 4-6 years
Child 6-8 years
Tween 8-10 years
Pre Teen 11-13 years
All Kid's Glasses
Kid's Sunglasses
New Born 0-24 months
Toddlers 2-4 years
Preschooler 4-6 years
Child 6-8 years
Tween 8-10 years
Pre Teen 11-13 years
All Kid's Sunglasses
Kid's Sports Goggles
Kids Sport Goggles Rx-able
Kids Swim Goggles Rx-able
Kids Diving Masks Rx-able
Kids Ski Masks Rx-able
All Kid's Sports Goggles
Accessories
Strap-Bands
Eyeglass Cords
Eyeglass Cleaners
Optigrips
Eye patches
All Accessories
Down Syndrome Eyeglasses
Down Syndrome Eyeglasses Rx-able
Our Brands
Dilli Dalli
Gizmo Kids
Guess
gx by Gwen Stefani Juniors
Hilco Leader
iGreen
Juicy Couture
Julbo
Kate Spade
Kensie Girl
Lacoste
Lilly Pulitzer Girls
Lucky Brand
Lulu Guinness
Maxima
Miraflex Bands
MYI™
Nano 3.0 Indestructible
Nano Airline
Nano Baby
Nano Blue Block Clip
Nano Cool
Nano Glow
Nano Metal
Nano Solar Clip-On
Nike
Optiwow
Original Penguin Jr
Ortopad®
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Puma
Ray-Ban
Rec Specs® Liberty Sport
Skechers
Specs4us
Under Armour
United Colors Of Benetton
Versport
Vogue
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RETURNS, EXCHANGES, WARRANTIES AND CANCELLATION POLICY
Frames Return or Exchange
Frame and Lens Prescription are Non-Refundable or Exchangeable
Frame Warranty
Lens Exchange
Lens Warranty
Sunglass Return or Exchange
Sunglass Warranty
Order Cancellation
RETURNS, EXCHANGES, WARRANTIES AND CANCELLATION POLICY
OPTIWOW prides itself on its high levels of customer satisfaction. We will handle any concerns regarding your order in a timely and efficient manner.
All returns, exchanges and warranties require a Return Authorization (RA) number, which you can obtain by emailing us at
The RA number is valid for 7 days. Returns without an RA number will not be accepted. The RA number must be written on the outside of the package and on the return shipping label.
All products returned must be in their original condition with no marks, scuffs or scratches, and must include the original packaging, case, cleaning cloths, instruction booklets and warranty cards along with a copy of the original invoice.
We are not responsible for lost or stolen packages.
Returns must be sent prepaid by a traceable carrier such as UPS, FedEx to the following address:
OPTIWOW
3200 SW 60th Court Suite #103
Miami, FL 33155
We are not responsible for taxes or duties incurred for international returns. These fees are the responsibility
of the sender.
Frames Return or Exchange
If you are not fully satisfied with your purchase, we offer a one-time full refund within 15 days of the shipping date for any new, unused frames returned in perfect condition with their original packaging.We are not responsible for shipping costs associated with this return.
Frame and Lens Prescription are Non-Refundable or Exchangeable
If you purchased a frame with lens prescription you
will not be able to return, exchange or be refunded
. Lens prescriptions are made to your child's specifications, lenses cannot be reused nor adapted to a diffrent frame shape.
Frame Warranty
All frames sold by OPTIWOW are backed by a Manufacturer’s Warranty for one year from the date of purchase for all manufacture defects such as problems with hinges, welding points and structural design. The warranty does not cover damage caused by chewing, bending, dropping, stepping, sitting, twisting, wear and tear or other mishandling of the frame. Defective frames covered by the Manufacturer’s Warranty will be replaced. If the frame has been discontinued, it will be replaced with the same frame in another color or a model of equal value from the Manufacturer.
OPTIWOW will
NOT
cover shipping and handling charges related to replacing defective frames.
Lens Exchange
We pride ourselves in using premium quality lenses, and all lenses are inspected by licensed opticians to ensure the accuracy of the prescription filled. Because lenses are made to your child’s specifications, lenses cannot be reused. In the unlikely event your prescription is incorrect, we will promptly replace your child’s lenses at no costs to you. If your doctor’s prescription was inaccurate, the same doctor may issue a corrected prescription. We can replace the lenses with the new prescription at 50% of your original cost (plus shipping) within 30 days of your original purchase.
Lens Warranty
While all prescription lenses are treated with a scratch-resistant coating, lenses are not scratch proof and must be treated with care. If your lenses become scratched, we offer a onetime replacement of the original prescription for 50% of the original purchase price within one year of the original purchase date.
Sunglass Return or Exchange
If you are not fully satisfied with your non-prescription sunglass purchase, OPTIWOW will either exchange your frame or refund your purchase price provided that you return them in perfect condition with the original packaging within 15 days of your shipping date.
We are
NOT
responsible for shipping costs associated with returns or exchanges.
Sunglass Warranty
There is no scratch warranty on sunglass lenses.
Order Cancellation
A
non-prescription
eyewear order can be cancelled within
24 hours
of its placement provided the order has not shipped.
Prescription lens orders cannot be cancelled, exchanged or refunded
. If the frame you ordered is not immediately available, we will give you the option of canceling your order or making another selection. Damaged Items If the item you receive is damaged, you must notify us within three (3) business days of receipt of the damaged items. No refunds will be made